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For 20 years, quick response, resolution, and consistency are what MediMobile has strived for with our support team. We aim to support, assist, and help our customers in any way we can so they may utilize our software to maximize their revenue and deliver high quality patient care.
Additionally, our team prides itself on its exceptional dedication to ensuring customer satisfaction. Our highly knowledgeable and dependable staff is equipped with the expertise needed to provide efficient problem-solving solutions.
We understand the importance of responsiveness and continuously strive to provide reliable assistance to our customers.
We have technical support engineers ready to assist 24/7 via phone or email. With our quick responses, we promise you efficient and effective customer support for your satisfaction.
We offer one-on-one training and tutorial sessions for new and existing clinicians. We also provide a suite of videos to our clients, ranging from an introduction of our products to specific help topics.
We pride ourselves on providing best-in-class customer support and software solutions by responding to requests within minutes, not days. We make it easy to contact us and excel in personal problem-solving. Our competitors can't match our extensive knowledge, exceptional expertise, and outstanding customer support. We take pride in being a step ahead and providing the best possible service to our clients.
February 12th, 2024
For over two decades, MediMobile has been synonymous with excellence in healthcare software and charge capture solutions. At the heart of our success lies our unwavering commitment to providing unparalleled support to our valued customers. Our support team, based at our headquarters in Georgetown, Texas, has been the cornerstone of our customer-centric approach, delivering prompt responses, efficient resolutions, and unwavering consistency.
Dedication to Customer Satisfaction
At MediMobile, we understand that customer satisfaction is critical to our success. It’s why we do what we do. We want clinicians to have incredible technology that makes their day easier. Our support team takes pride in going above and beyond to ensure every interaction leaves our customers feeling valued and supported. With a wealth of knowledge and dependable expertise, our staff is equipped to address any challenge or pain point that may arise.
Responsive and Reliable Assistance
In today's fast-paced world, responsiveness is key. Our support team is available around the clock to provide assistance via phone, and email. Whether it's a technical issue or a general inquiry, rest assured that you will always be greeted by a real person, not a robot, ready to help. Our team is available 24/7 even on holidays or when you’re up until 4 am; we’re here for you.
Technical Expertise at Your Fingertips
Technical issues can be daunting, but with MediMobile, help is just a call or email away. Our team of technical support engineers is dedicated to resolving issues promptly and effectively, ensuring minimal disruption to your operations.
Empowering Users Through Training
We believe in empowering our users to maximize the benefits of our software. That's why we offer one-on-one training sessions and on-demand videos tailored to the needs of both new and existing clinicians. Whether you're looking for an introduction to our products or specific help topics, our comprehensive training resources have you covered.
Best-in-Class Support, Every Time
At MediMobile, we set the bar high for customer support. Our goal is simple: to provide the best-in-class support and software solutions in the industry. With response times measured in minutes, not days, and a commitment to personal problem-solving, we're proud to say that our competitors simply can't match our level of service.
A Team You Can Trust
With MediMobile, you can trust that you'll always receive a positive and rewarding support experience. Above all, our support team is dedicated to one mission: solving your problems quickly and fully. Our skilled communicators approach every interaction with patience, empathy, and a deep understanding of our products. At MediMobile, customer support isn't just a department—it's a philosophy. We're committed to being there for our customers every step of the way, ensuring they have the tools and support they need to deliver high-quality patient care and maximize their revenue.